Return Policy

You may return unused merchandise with the original receipt within 14 days of purchase if purchased at the store, or 14 days after you have received the merchandise if purchased online for exchange or store credit only.  No cash or credit card refund.  Returned merchandise must meet the following conditions: unaltered, unworn, and must be accompanied with the original tag(s).   These are the steps for requesting Return Merchandise Authorization (RMA)

 

  1. Email to Customer_Services@entourcastro.com and provide the following information:
    • your full name and phone number.
    • date of purchase
    • name of the merchandise and SKU (barcode) number
    • state the reason why you are requesting a RMA
    • if the merchandise meets the conditions as stated above
    • if you want to exchange the merchandise or request for a store credit.
  2. We will issue you a RMA number if your request is approved
  3. You are responsible for returning/shipping the merchandise along with a copy of the receipt back to the address listed below. Be sure to write down the RMA number on the receipt
  4. We will ship the new merchandise for exchange or issue a store credit to you after we have received the returned merchandise and ensure the merchandise meet the conditions as stated above

For more questions about return policy, please contact us at

3600 16th Street, Suite 4, San Francisco, CA 94114 or email us at@ Customer_Services@entourcastro.com